How can we help you today?
Search the documentation first. If the answer is not there, open a ticket and a developer will reply within one business day.
Popular: Demo import Installation Updating
-
1 business dayTypical first reply
-
Purchase code checkSupport is tied to your license
-
Mon to Fri09:00 - 18:00 IST
Choose the quickest way to an answer
Read the documentation
Step by step guides for installation, demo import, colors, typography and updates.
Browse guidesSubmit a ticket
Report a bug or ask a question. Include your site details so we can reproduce the issue.
Open a ticketExtend your support
Support expired? Extend it in a few clicks and keep getting help and updates.
See optionsWhat is and is not covered
Item support is provided by the author, in line with the Envato Market support policy.
Included
- Answering questions about how the theme works
- Help with installation and demo import
- Fixing bugs and reported issues
- Guidance on bundled third-party assets
- Access to theme updates
Not included
- Custom design or code changes
- Installing the theme on your server for you
- SEO, speed or hosting optimization
- Support for third-party plugins not bundled
- Issues caused by edits to theme files
Support covers questions about the theme, bug fixes, and help with the bundled plugins. Custom work and server setup are not part of item support.
Six months from purchase. You can extend it at any time on the Envato Market page for your item, and the new date appears here after you verify the code again.
Sign in to Envato Market, open Downloads, choose Download next to the theme, then License certificate & purchase code.
Most import problems come from low PHP limits. Check the demo import guide for the required values, then open a ticket if it still stops.
Yes, if you take a backup and use a child theme for custom code. See updating the theme for the full checklist.
Customization is outside item support. We can point you to the right setting or hook, and you can hire a developer for larger changes.
Still stuck? Talk to a developer.
Send us the details and we will get back to you within one business day.