Last updated: 9 November 2026
These Terms govern your use of Dinom ("the Service"), the support portal and documentation site where Dinom ("we", "us") helps buyers of our themes. By creating an account or opening a ticket you agree to them. If you do not agree, please do not use the Service.
1. Who can use the Service
- You must be old enough to enter a binding contract where you live, and at least 16 years old.
- Ticket support is for people who bought a Dinom item on Envato Market. If you use the Service for a company, you confirm you may accept these Terms for it.
- Anyone may read the public documentation. Creating an account needs a valid purchase code, and opening a ticket needs that purchase to have active support.
2. Your account
- Give accurate details and keep your password private. You are responsible for what happens under your account.
- Tell us at once at mailtodinom@gmail.com if you think someone else has used your account.
- One person per account. Do not share your login.
3. Purchase codes
- A purchase code belongs to the license it came with. Each code can be linked to one account only.
- We check the code with Envato to confirm your purchase and your support dates. Only enter codes you are entitled to use.
- Do not share, sell or publish purchase codes. We may refuse tickets or suspend an account that uses a code it does not own, or whose purchase was refunded or charged back.
4. What support covers
Support follows the Envato Market item support policy and applies to the item you bought.
Included
- Answering questions about how the item works
- Help with installation and demo import
- Fixing bugs and reported issues in the item
- Guidance on third-party assets bundled with the item
- Access to item updates
Not included
- Custom design or code changes
- Installing the item on your server for you
- SEO, speed or hosting optimization
- Support for third-party plugins that are not bundled
- Problems caused by edits to the item's files
We may ask for a link to your site, screenshots or a staging login to look into a problem. We may close a ticket that falls outside this scope and will say why.
5. Support period and response times
- Support runs for six months from the date of purchase. You can extend it on Envato Market, and the new date appears here after your code is checked again.
- Support hours are Monday to Friday, 09:00 - 18:00 IST, excluding public holidays. We aim to reply to a new ticket within one business day.
- That is a target, not a promise. We cannot guarantee how fast a problem will be solved, or that every problem can be solved.
- When support ends you can still read your existing tickets and the documentation, but you cannot open new tickets.
6. Using the Service properly
You agree not to:
- post anything unlawful, abusive, threatening, harassing or hateful, or be rude to our team;
- upload malware or files you do not have the right to share;
- put passwords, API keys, payment details or other secrets in a ticket (if we need access to your site, we will tell you how to share it safely);
- probe, overload, scrape or try to break into the Service, or get around its limits;
- use the Service to get support for products that are not ours, or to resell our support.
Attachments are limited to the file types and sizes shown on the ticket form. We may remove content that breaks these rules.
7. Your content
You keep ownership of what you send us, such as ticket messages and files. You give us permission to store, read and use it to give you support and to improve our products and documentation. We will not publish your tickets or attachments with your name on them.
8. Our content and your theme license
The Service, its documentation and design belong to Dinom. You may read and use the documentation for your own sites but may not copy it to republish it.
The license for the theme you bought comes from Envato Market and is separate from these Terms. These Terms do not change it. If the two ever conflict about the theme itself, the Envato license wins.
9. Suspending or closing accounts
You can delete your account at any time from your profile page. We may suspend or close an account, and close tickets, if you break these Terms, abuse the team, misuse a purchase code or put the Service at risk. Where it is reasonable we will warn you first.
10. Availability and changes to the Service
We work to keep the Service running, but it is provided "as is" and "as available". It may be down for maintenance or because of things outside our control. We may change or retire features, and will give notice of changes that significantly affect you.
11. Disclaimers and limits of liability
- Advice we give is offered in good faith, but you use it at your own risk. Back up your site, database and files before making changes, including any we suggest.
- To the extent the law allows, we are not liable for indirect or consequential loss, lost profit, lost data or lost business caused by using the Service or by following support advice.
- To the extent the law allows, our total liability to you for any claim about the Service is limited to the amount you paid for the item the claim relates to.
- Nothing in these Terms limits liability that cannot be limited by law, such as for fraud or for death or personal injury caused by negligence, and nothing removes consumer rights you have under the law where you live.
12. Privacy
How we handle your personal data is explained in our Privacy Policy.
13. Changes to these Terms
We may update these Terms from time to time. The date at the top shows when they last changed. If a change matters, we will tell you by email or on the site. If you keep using the Service after the change, you accept the new Terms.
14. Governing law
These Terms are governed by the laws of India. Courts in India will have jurisdiction over disputes, unless a consumer protection law where you live gives you the right to bring a claim in your home courts.
15. Contact
Questions about these Terms? Write to mailtodinom@gmail.com.